At Merkle Science, we are creating the infrastructure necessary to ensure the safe and healthy growth of the industry, supporting the transition as cryptocurrencies consolidate with the $22 trillion financial services market. Merkle Science envisions a world powered by crypto. We are the architects enabling crypto companies — trailblazers and disruptors who are pushing the boundaries of innovation — to scale and mature so that a full range of individuals, entities, and services may transact with crypto safely. We are located across the globe with offices in Singapore, London, Bangalore and New York (upcoming). Merkle Science was founded in early 2019. Today we boast of over 60 customers, and we are just getting started.
The candidate can be based in New York, San Francisco or Pittsburgh
⚡️ What does the Product do?
We boast of the best user experience amongst our peers and unmatched customisability. On a high level, we have two products. One is an investigation tool that helps the user track the flow of funds once a scam or a hack occurs. Intelligence wings and government bodies mostly use this product. The other product is a compliance tool that ensures that we can help crypto companies, financial institutions, regulators, and banks monitor the kind of funds flowing and stop the bad players from using crypto to do something wrong, such as transduction over dark-net or fraud. We also provide intelligence services and reports. Did we mention that we are working on some super innovative and bold products that we cannot share details about here?
💥 What will you do?
Be the primary point of contact and build long-term relationships with customers.
Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organization's
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer's usage of our product
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Liaise between the customer and internal teams
🙋 What makes you a great addition to the team?
Fluent in English
At least 1-2 years of prior account management experience
Previous compliance/finance/blockchain experience is a big plus.
Proven sales track record.
Exceptionally strong relationship and people management capabilities.
A creative problem solver, results driven and self-motivated
Possesses a resilient personality and reacts well under pressure
High emotional intelligence
Well organised with the ability to prioritise workload and use time effectively
Ability to handle changing requirements and unforeseen problems rapidly and positively
❤️ Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, numerous Learning & development initiatives where Merkle Science invests in employee development, and working hours that we have not heard a single complaint against. We respect your weekends too :) We regularly host team-building sessions and encourage discussions around mental well-being as well.
On the compensation front, We admire the talent and believe in rewarding people for their inputs. Compensation is best in class, along with generous equity, and the whole process will be transparent from the very minute we speak to you.